TCGMarket24.com FAQ

On this page you’ll find answers about ordering, shipping, safety and our crypto-only payment system.

FAQ: Why should I order from TCGMarket24.com?

1. Focused on Pokémon TCG & collectibles

TCGMarket24.com is specialized in Pokémon TCG products and selected TCG items. Whether you are a collector, investor or casual player – our catalog is built for you.

2. Crypto-first, modern shop

We are a crypto-only shop. You can pay with 300+ cryptocurrencies through our payment partner NOWPayments – no complicated banking bureaucracy.

3. EU-based and transparent

TCGMarket24.com operates out of Germany (EU) with clear legal pages, Right of Withdrawal and transparent policies. You always know who you are dealing with.

4. High-quality, authentic products

Our inventory is sourced from reliable distributors. We focus on authentic, factory-sealed products for serious collectors and players.

5. Careful packing & tracked shipping

Orders are shipped in protective packaging with tracking (where available). Your boxes are treated as collectibles, not random parcels.

6. Direct, fast support

If you have questions about products, shipping or crypto payment, our support is available via email and contact form.

FAQ: What payment solutions are available?

1. Crypto via NOWPayments (300+ coins)

TCGMarket24.com is a crypto-only Pokémon TCG shop. We accept payments via NOWPayments, supporting 300+ cryptocurrencies, including: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC), Dogecoin (DOGE), Shiba Inu (SHIB) and more.
At checkout, choose "Crypto via NOWPayments". After placing the order, you will be redirected to a secure payment page where you:
- Select your preferred coin.
- Scan the QR code with your wallet or copy the address + exact amount.
- Send the payment from your wallet or crypto exchange.
As soon as the transaction receives enough confirmations, the payment is marked as paid and we start processing your shipment.

2. Do I need crypto before ordering?

Yes. You need an account on a crypto exchange (e.g. Binance, Kraken, Coinbase, etc.) or a wallet (e.g. Ledger, MetaMask, Trust Wallet) with enough balance to cover your order total.
If you don’t have crypto yet, please buy some first on your preferred exchange. Once your wallet is funded, you can place your order and pay easily via NOWPayments.

3. Are traditional payment options like SEPA or PayPal available?

No. We do not offer SEPA bank transfer, credit card or PayPal as payment options on TCGMarket24.com.
This shop is intentionally built as a crypto-only project.

4. How are refunds handled?

If a refund is approved according to our Terms & Conditions and Right of Withdrawal, it will be issued in cryptocurrency.
Due to price volatility and network fees, the exact crypto amount received may differ slightly from the original value in fiat currency at the time of purchase.

FAQ

TCGMarket24.com FAQ

FAQ: Why should I order from TCGMarket24.com?

1. Focused on Pokémon TCG & collectibles

2. Crypto-first, modern shop

3. EU-based and transparent

4. High-quality, authentic products

5. Careful packing & tracked shipping

6. Direct, fast support

FAQ: Is it safe to order from TCGMarket24.com?

1. Secure website (SSL)

2. Secure crypto payments via NOWPayments

3. Privacy protection

4. Clear EU consumer rights

5. Proof on-chain

FAQ: What payment solutions are available?

1. Crypto via NOWPayments (300+ coins)

2. Do I need crypto before ordering?

3. Are traditional payment options like SEPA or PayPal available?

4. How are refunds handled?

FAQ: Additional Questions

1. How do I place an order?

2. Can I track my order?

3. What is your return policy?

4. How can I contact customer service?

5. Do you ship internationally?